SHIPPING & RETURNS
DELIVERY INFORMATION
Welcome to Premium Horse Treats! We offer reliable and efficient delivery services to ensure your orders reach you in a timely manner. Our packaging is designed to protect the quality of the products during transit, and our shipping costs are transparent to provide you with a hassle-free shopping experience.
We prioritize the satisfaction of our customers and aim to build trust through clear communication about our delivery process.
REFUND & EXCHANGE POLICY
At Premium Horse Treats, we understand that your satisfaction is paramount. If you need to return or exchange a product, our policy is designed to make the process simple and stress-free. Our goal is to ensure that every customer interaction with us is positive, and our return/exchange policy reflects our commitment to your satisfaction.
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Due to the nature of our treats, we’re unable to accept returns for change of mind. However, if your order arrives damaged, faulty, or not quite right, please get in touch with us within 7 days of delivery and we’ll happily work with you to arrange a replacement or refund in line with Australian Consumer Law.