STORE POLICY
CUSTOMER CARE
At Premium Horse Treats, customer care is at the heart of everything we do. We’re committed to providing a positive experience from the moment you place your order through to delivery and beyond. If you have any questions about our products, orders, or your experience with us, we’re always happy to help and will do our best to respond promptly and thoughtfully.
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We value feedback and believe open communication helps us improve and better serve our customers and their horses. If something isn’t quite right, please reach out and we’ll work with you to find a fair and friendly solution, in line with Australian Consumer Law.
PRIVACY & SAFETY
We respect your privacy. Personal information is collected only to process orders, provide customer support, send updates where you have opted in, and improve our services. We do not sell your personal information. Information may be shared with trusted third-party providers (such as payment processors, delivery services, and advertising platforms) where necessary.
For full details, please see our Privacy Policy.
WHOLESALE INQUIRIES
We’re proud to offer our premium horse treats to retailers, stockists, and equestrian businesses who share our passion for quality and horse wellbeing.
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If you’re interested in becoming a wholesale partner, we’d love to hear from you.